Frequently Asked Questions
Everything you need to know about your next journey with it Luggage.
What is the warranty period on it Luggage products?
Most of our suitcases come with a 10-year warranty covering manufacturing defects. Please check the specific product page or the tag attached to your luggage for the exact warranty duration.
How do I set the combination on my TSA lock?
To set your lock, ensure the dials are at 0-0-0, press the reset button with a pen until it clicks, turn the dials to your new code, and then slide the latch to lock in the setting.
What is your return policy for online orders?
We offer a 28-day return window for all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Are your suitcases cabin-approved for all airlines?
Our 'Cabin' sized luggage is designed to meet the requirements of most major airlines; however, we always recommend checking the specific dimensions against your airline's current restrictions before traveling.