Returns & Exchanges

We want you to travel with confidence, which is why we offer a 28-day return period for any unused it Luggage products in their original packaging. Whether you have changed your mind or need a different size, our process is designed to get you ready for your next journey as quickly as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Luggage

Ensure the suitcase is unused with all original tags attached, and place it back in its original protective box to prevent damage during transit.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it securely to the box, and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing